Shipping Information
We offer free shipping on all orders over $99 within Canada. For orders under $99, a flat shipping rate of $9.95 applies.
Processing Time: Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.
Delivery Time: Standard shipping within Canada takes 3-7 business days depending on your location.
Returns Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it within 30 days of delivery for a full refund or exchange.
Return Conditions:
- Items must be unused and in original packaging
- Strings that have been installed cannot be returned
- Grips must be unopened
To initiate a return, please contact us at tennisology@outlook.com with your order number and reason for return.
Refunds will be processed within 5-7 business days after we receive your returned item.