Frequently Asked Questions

How long does shipping take?
Standard shipping within Canada takes 3-7 business days. Orders are processed within 1-2 business days before shipping.

Do you offer free shipping?
Yes! We offer free shipping on all orders over $99 within Canada. For orders under $99, a flat rate of $9.95 applies.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.

Can I return my purchase?
Yes, we offer a 30-day return policy for unused items in original packaging. Strings that have been installed cannot be returned.

How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also use our Order Tracking page with your order number and email.

Do you ship internationally?
Currently, we only ship within Canada. We’re working on expanding our shipping options.

How do I contact customer support?
You can reach us at tennisology@outlook.com or call us at (647) 812-9245 during business hours.

Are your strings authentic?
Yes! All our products are 100% authentic and sourced directly from authorized distributors.